Our latest connector is Zendesk — you can now sync your user data to Zendesk Support, enabling your support team to have up-to-date usage metrics at their fingertips.
You can sync to existing "end-users" (the Zendesk Support name for users of your product) or create new end-users from your data warehouse. Once you have this data in Zendesk, your support agents won't have to pull up extra info about a customer when they're in the midst of an urgent request. Even better, you can use the synced attributes to identify VIP customers (e.g. Paid vs. Free) and ensure their emails go to the top of your queue.
- Add Zendesk as a new service connection (we connect via OAuth so you don't have to create a special user for Census)
- Create a new sync!
As with all our sync connectors we take care to minimize API usage and respecting your plan's API rate limits automatically. We only support end-users right now but plan to add support for organization objects soon.
Let us know what you think!