Zendesk Support [Beta]

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Our latest connector is Zendesk — you can now sync your user data to Zendesk Support, enabling your support team to have up-to-date usage metrics at their fingertips.

You can sync to existing "end-users" (the Zendesk Support name for users of your product) or create new end-users from your data warehouse. Once you have this data in Zendesk, your support agents won't have to pull up extra info about a customer when they're in the midst of an urgent request. Even better, you can use the synced attributes to identify VIP customers (e.g. Paid vs. Free) and ensure their emails go to the top of your queue.

As with all our sync connectors we take care to minimize API usage and respecting your plan's API rate limits automatically. We only support end-users right now but plan to add support for organization objects soon.

Let us know what you think!

🔗 Introducing Multi-Destination Syncs

Census now enables you to create a new kind of sync that automatically maps data into a Lead and its equivalent Contact or Account. We take care of determining whether a Lead has already been converted and enriches the resulting converted object for you. We created this new kind of sync to simplify managing data in apps like Salesforce that put Contact & Account data directly on Leads, which makes it difficult to keep fields up-to-date on these objects as they change.

When you select a destination object in Salesforce, you'll see new multi-destination options.

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Our field mapper shows you the fields that are available across both objects but will also let you set object-specific fields too.

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With multi-destination syncs you no longer have to create a “pair” of nearly identical syncs (one to Lead and one to Contact/Account), which become a maintenance burden when you want to avoid creating duplicate records or when you want to add new metrics on both object types.

We only support these new syncs on Salesforce today (let us know if you'd like to see this in one of your other apps)!

New Sync Preview when you create a sync

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It is sometimes scary to create a new sync and make it live. To help you understand what is going to happen when you create a sync, we added a new step to the sync creation process, Sync Preview.

This is a recap that shows you:

  • How many records you have in your source based on your model
  • How many records exist in your destination (⚠️ doesn't mean they'll all be updated!)
  • The mappings

And finally, if you want to, you have the option to run one full sync when you create.

This new step should give you the opportunity to review the sync and give you the confidence to set it live.

We are still iterating on the sync creation process so if you have any feedback, please let us know. 🙇‍♀️

Activity Feeds: A play by play of all your sync activity

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Activity Feed, for your syncs ⚡

We heard your feedback and created an activity feed that helps with historical debugging for each of your syncs.

This means you can now see:

  • When mappings were edited
  • When the schedule was changed
  • When the sync failed and when it healed itself and resumed.
  • .. And who on your team made all these changes.

We'll keep adding events to the feed to make it more useful!

A New, Cleaner Sync Overview ✨

With the addition of the activity feed, we also took the opportunity to clean up the default "overview" of a sync. With the new Overview, you can at a glance see:

  • Which fields are mapped
  • The scheduling configuration
  • The model used and the destination
  • The last time the sync ran
  • The last 5 items in the activity feed

This information should give you a good idea of the health and status of any sync.

You can check out the new overview and activity feed in any of your syncs!

Let us know what type of events you would like to see in there or any other product feedback you might have.

Thanks for all your support 🙌

New Website 🥳

We've been working on a new website to better describe what Census does and how we can help Ops and Growth teams do more with their data.

I'm excited to say that we launched it today, you can check it out at https://www.getcensus.com/.

As a customer, the most relevant new page is our new integrations page where we list our current supported integrations as well as some of the integrations in the pipeline (we look forward to adding many more over time). If you have any request, please contact us.

As a small bonus, we fixed our meta descriptions and images so you can look good sharing Census in Slack or on Twitter 😎

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Clearer error messages when sync fails

We cleaned up some of the error messages we displayed when a sync fails, you should see less unknown and more log level information coming from our system or the destinations.

Add multiple recipients to email alert notifications 🚨

As your team grows, you want to be able to notify more people when things go wrong with one of your syncs.

I'm glad to say that you can now add multiple recipients to our sync notification email alerts. To do so:

  1. Go to Settings
  2. Add or remove emails to the Notifications Emails field.
  3. Click Save Settings, job done 🎉

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Marketo Ingest is now in Public Beta

You can now ingest data from Marketo into your data warehouse 🎉

The current public beta only allows you to ingest:

  • Leads (person)
  • Smart Lists

We will add more objects soon. As this integration is still in beta, you have to contact us to get access to the ingestion feature of the Marketo connector.

As a reminder, we also offer data ingestion for Salesforce.

You can now sync data to Mailchimp

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If you ever wanted to add people to an email list in Mailchimp or sync their subscription status, you can now do so with our Mailchimp connector.

As one of the most requested connectors, we are excited to release the Mailchimp connector out of beta.

  • Add Mailchimp as a new Service Connection
  • We use OAuth to authenticate, so it is fast and easy.
  • Create a new Sync
  • … And you are good to go! ⚡

If you have any questions, don't hesitate to contact us.

Detailed information on Full Sync trigger

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If you hover on the "Full Sync" pill in the sync history tab of sync, you will now see more information on why we triggered a full sync.